If you don’t see any hard drive or microSD listed there, it means the device is not detecting anything. Warning: any footage you may have there will be erased. This will format the whole hard disk space. You need to select the hard drive (or SD card) and click Format. There you should see listed any hard drive or microSD cards installed in the unit. Log into your recorder or camera and navigate to Configuration > Storage > Storage Management and select the HDD Management tab. How to fix Hikvision Playback Failed (No Record Files) First by adjusting the recording settings and then by inspecting the hard drive and updating the firmware. In this guide, we will show step by step how to fix the Hikvision issue of playback failed or no record files. The issue is related to incorrect recording settings, corrupt hard drive (or microSD card), and, in some cases, glitches on the firmware. This message (“no record file”) shows up on an NVR, DVR, or on a single camera that has a microSD card. A not working playback defeats the whole purpose of your security system. It’s a frustrating issue that needs to be solved as soon as possible, otherwise, your security camera system won’t record anything. It means that the device cannot find any recordings on the microSD card or on the hard drive even though you can watch the cameras live. You’re trying to playback the footage on your Hikvision device you get the message “No Record File” or “Playback Failed.
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